At Shop.Btech Marketing Wala, we are committed to delivering a delightful shopping experience. To uphold this commitment, we have established a clear and customer-friendly return and refund policy, which we outline below:
5-Day Return Window: We offer you a generous 5-day window from the date of delivery to initiate a return. This timeframe allows you ample opportunity to evaluate whether the product aligns with your expectations and requirements.
Hassle-Free Returns with Free Return Shipping: At Shop.Btech Marketing Wala, we want you to shop with absolute confidence. Therefore, we provide hassle-free returns with complimentary return shipping. If you find yourself less than completely satisfied with your purchase, you can return it to us at no additional cost.
How to Initiate a Return: To initiate a return, kindly contact us via email at [email protected] within the 5-day return window. Please include your order number and the reason for your return in your email.
Return Eligibility: To be eligible for a return, the following conditions must be met:
- Items must be returned in a new, unused condition and in their original packaging, with all tags intact.
- The product should not have been used, altered, or damaged by the customer.
- Returns must include all original accessories and documentation.
Refund Process: Here’s a breakdown of our refund process:
- Upon receiving your return request, we will provide you with return authorization and detailed instructions on how to return the item.
- After receiving and inspecting the returned item, we will process your refund within 2 business days.
- Refunds will be issued to the original payment method used for the purchase.
Customer Responsibility: It is the customer’s responsibility to ensure that the returned items are securely packaged to prevent damage during transit.
Questions and Assistance: Should you have any questions or require assistance with your return, please do not hesitate to contact us at [email protected]. Our dedicated customer support team is here to assist you.
We deeply appreciate your patronage and thank you for choosing Shop.Btech Marketing Wala for your shopping needs. Your satisfaction is our utmost priority, and we are committed to ensuring your shopping experience is nothing less than exceptional.